These terms & conditions apply to the supply of goods from Ladders and Access to you the customer, and by ordering, you agree to be bound by them.

 Orders may be payed for by cheque, however we cannot dispatch any goods until cleared funds arrive in our bank account, therefore an extended delivery time must be anticipated. To order by cheque please e-mail

 Our terms and conditions will take precedence over any terms & conditions supplied or referred to by you the customer. No part of these terms & conditions affects your statutory rights as a consumer.

When you place an order, it will be treated as an offer by you to purchase, and we reserve the right to accept or decline any order at our discretion. Dispatch of your goods will signify our acceptance of your order and will constitute a legally binding contract between us the seller and you the purchaser under these terms & conditions.

PRICES and PAYMENT

All prices shown on our website exclude vat but include delivery within the United Kingdom Mainland.

 Deliveries

 All deliveries should be made within 5-7 working days or sooner of ordering. Express deliveries shall be made within 1 -2 working days of ordering *subject to availability. In the unlikely event an item is out of stock the £10 +VAT premium shall be refunded to the buyer, if express delivery has been paid for. Our Free UK Mainland Delivery policy gives free delivery to mainland areas of England, Wales and Scotland. For delivery to Northern Ireland/ Ireland and other offshore locations will face an extra charge, dependent upon the individual product.  When your goods arrive it is important that you check that the items are in acceptable condition and the quantity of items received corresponds with your order.

In the unlikely event that your goods have been damaged in transit, you must contact us within 24 hours in order that we may dispatch a replacement quickly and minimise your inconvenience.

Please contact us should your order be missing any items so as we can contact our courier as soon as possible to chase the matter up.

Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.

RETURNS POLICY FOR DAMAGED ITEMS
Items may be returned if they have been damaged. Notification of this must be done within 24 hours of receiving the product.  

Only after we receive the returned goods can we refund the value of the goods in full (or partial if un-damaged - see below) or dispatch a replacement item.

Should you decide that you do not wish to keep the item(s) and they are in an un-damaged state you must notify us within 24 hours and a £20+ vat pick up fee and 20% re-stocking fee shall be charged. Should you decide to cancel your order prior to dispatch of the item (usually within 24 hours of ordering) a 6% cancellation fee will be charged.