All of our items are shipped with couriers that only delivery on working days (Monday – Friday). Deliveries that are required on weekends can be arranged, please contact us for a specific quote on this.
If your item hasn’t arrived in the allocated advised time, please contact us immediately. We can find out where your item is, what is going and we can resolve the issue for you.
If the couriers cannot deliver the items they will try a further two times, while leaving calling cards on each occasion. Please note it is your responsibility to arrange a different delivery date/ or collect the item from the courier depot if you are not available when they attempt to make deliveries. If they fail 3 times to deliver the item will get returned to us, and charges may occur to you (the customer).
Please note that compensation can not be offered in any circumstance if a delivery has not arrived on time, and it can not be offered for any persons who have taken time off work in order to receive the item.
Nearly all of our items are shipped to mainland areas of England, Wales and parts of Scotland within 3-5 Working Days. (Normally sooner!) For delivery to Highlands postcodes (Includes IV, KW, PA, PH ); Northern Ireland / Republic of Ireland and other offshore locations, an extra charge, dependent upon the individual product will be charged.
When your goods arrive it is important that you check that the items are in acceptable condition and the quantity of items received corresponds with your order.
Our shipping options:
We do not charge a standard delivery therefore your product will be delivered within 3-5 working days (but normally much sooner) without charge. All our items are packaged and handled with care on our standard service.
On selected products we offer free next working day delivery. Delivery on all our items are packaged and handled with care on our standard service. We guarantee delivery by the following working day, but we must receive the order by lunchtime (12:00pm)
We also offer a next working day service to which we guarantee delivery by the following day (when ordered before 12 noon). All our items are packaged and handled with care on our standard service. Please note this is subject to stock availability.